A revolution in FM

Facilities management has not delivered

Research indicates that the majority of FM contracts are not extended after the first term and are retendered. Customer feedback suggests that FM providers are operating at somewhere between ‘reasonable’ and ‘minimum’ expectations. This is hardly setting new standards of excellence for the industry.

The TFM model is broken. The traditional TFM structure is a one-size-fits-all approach will no longer cut it with clients. It has a managing agent acting as intermediary between the client and the actual suppliers of the service – and charging handsomely for it. These agents are often inexperienced in the actual delivery of services.

In the current climate, managing agents are squeezing suppliers to drive costs down, leading suppliers to cut corners and reduce quality. Meanwhile the gap between the client and service provider is becoming a chasm.

Transparency, efficiency, integration – these are the key to adding value.


The Mercury model is all about Value-added Facilities Management – and ensuring Value For Money. It is designed for market leaders who value their brand and are looking for innovative ways of working.

We provide expert business support services - handmade, not-one-size-fits-all.

Bringing together leading specialists in a collaborative working partnership, the Mercury model delivers far greater benefits than could ever be independently achieved. It’s a genuine Alliance – a meeting of minds and a single team approach.

This strips out unnecessary non-value-adding overheads and multiple margins and offers the first genuinely collaborative open book FM model supported by authoritative research and real-time reporting data. There are no hidden charges, contract variations or undisclosed rebates.

Service solutions are designed and delivered by experienced specialists with a track record of success. These companies are supported by our Mercury QuicksilverTM, a powerful tool that draws on a vast pool of data. Its integrated management information system gives customers clarity and control. We also offer a single point of contact and a helpdesk that’s open 24 hours a day, 7 days a week.

Can you afford to ignore this new generation of FM delivery?
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